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Customer Info and Support Pack

Customer Info and Support Pack

Privacy Policy

Effective Date: [6-12-2026]


Daffodils Global Concepts ("Daffodils," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained from customers, website visitors, users of our services, and other individuals who interact with our business.

By accessing our website, purchasing our products, creating an account, subscribing to our communications, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.


1. Information We Collect


We may collect the following categories of information:

A. Personal Information

Information that identifies or can reasonably identify an individual, including:

  1. Full name:
  2. Email address:
  3. Phone number:
  4. Delivery address:
  5. Billing address:
  6. Customer account information:
  7. Order history:
  8. Customer service communications:

B. Transaction Information

Information relating to purchases and transactions, including:

  1. Products purchased
  2. Order details
  3. Payment status
  4. Delivery information
  5. Refund and exchange records
For security purposes, Daffodils Global Concepts does not store customers' complete debit card, credit card, or bank account details.

C. Technical Information

When you visit our website, we may automatically collect:

  1. IP address
  2. Browser type
  3. Device information
  4. Operating system
  5. Website usage information
  6. Pages visited
  7. Referral sources
  8. Session activity

D. Marketing Information

Information regarding customer preferences, surveys, promotional campaigns, and communication choices.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders;
  • Deliver products and services;
  • Verify transactions;
  • Communicate regarding purchases and deliveries;
  • Provide customer support;
  • Process returns, refunds, exchanges, and warranty claims;
  • Improve our website, products, and services;
  • Detect and prevent fraud or unauthorized activities;
  • Send marketing communications where permitted;
  • Comply with legal and regulatory obligations;

Protect our legal rights and business interests.


3. Sharing Of Information

We do not sell personal information to third parties.
However, we may share information with:

A. Service Providers
Including:
  • Payment processors
  • Logistics and delivery companies
  • Website hosting providers
  • Customer support providers
  • Technology vendors
  • Marketing service providers

B. Legal and Regulatory Authorities
Where disclosure is required by:

  • Applicable law;
  • Court orders;
  • Government requests;
  • Regulatory obligations;
  • Law enforcement investigations.

C. Business Transactions
In connection with mergers, acquisitions, restructuring, financing, sale of assets, or similar business transactions.

4. LEGAL BASIS FOR PROCESSING


Where applicable, we process personal information on one or more of the following grounds:

  • Performance of a contract;
  • Customer consent;
  • Compliance with legal obligations;
  • Protection of legitimate business interests;
  • Prevention of fraud and abuse.

5. PAYMENT PROCESSING

Payments may be processed through trusted third-party payment service providers.

Daffodils Global Concepts does not directly collect or store complete payment card information.

Payment information submitted during transactions is handled by secure payment providers in accordance with their respective privacy and security practices.


6. MARKETING COMMUNICATIONS


Customers may receive promotional communications relating to:

  • New product launches;
  • Discounts and promotions;
  • Special offers;
  • Company announcements.

Customers may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Operational communications relating to orders, deliveries, accounts, or customer support may still be sent where necessary.


Terms & Conditions

Effective Date: [6-12-2026]

These Terms and Conditions (“Terms”) govern access to and use of the website, products, services, applications, social media pages, and all related platforms operated by Daffodils Global Concepts (“Daffodils,” “we,” “our,” or “us”).

By accessing our website, placing an order, purchasing a product, creating an account, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree to these Terms, you must discontinue use of our services immediately.


1. ELIGIBILITY

By using our services, you represent and warrant that:

* You are at least 18 years of age or have the consent of a parent or legal guardian;
* You possess the legal capacity to enter into binding agreements;
* All information provided to us is accurate, complete, and current.

We reserve the right to refuse service, suspend accounts, or cancel transactions where eligibility requirements are not satisfied.

2. PRODUCTS AND SERVICES

Daffodils Global Concepts offers kitchen gadgets, household products, appliances, accessories, and other related merchandise.
We reserve the right to:
* Modify, discontinue, replace, or withdraw any product or service at any time;
* Limit quantities available for purchase;
* Refuse or cancel orders at our discretion;
* Restrict sales in certain locations or circumstances.
Product availability is not guaranteed until an order has been confirmed and accepted.

3. PRODUCT INFORMATION

We strive to ensure that product descriptions, specifications, pricing, images, and other information are accurate.
However:
* Product colors may vary due to screen settings;
* Packaging may differ from displayed images;
* Minor variations may occur between products and their online representations.
Daffodils Global Concepts does not warrant that product descriptions or website content will always be error-free, complete, or current.


4. ORDERS AND ACCEPTANCE


Submission of an order constitutes an offer to purchase.
All orders are subject to review, verification, and acceptance by Daffodils Global Concepts.
We reserve the right to:
* Decline any order;
* Cancel any order before fulfillment;
* Limit order quantities;
* Request additional verification before processing.
An order shall not be deemed accepted until payment has been verified and confirmation has been issued by us.

5. PRICING AND PAYMENT

All prices are displayed in the applicable currency and are subject to change without prior notice.
We reserve the right to correct:
* Pricing errors;
* Typographical errors;
* Product listing inaccuracies;
* Promotional errors.
Where a pricing error is discovered after an order is placed, we may cancel the order and issue an appropriate refund.
Payments must be made using approved payment methods.
Orders may be withheld, delayed, or cancelled where payment authorization fails or fraud is suspected.


CONTACT INFORMATION

For questions regarding these Terms and Conditions, customers may contact Daffodils Global Concepts through our official customer support channels.

By accessing our website, purchasing our products, or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
DAFFODILS GLOBAL CONCEPTS